Policies

CANCELLATION POLICY:


24 hour notice is required for clients who are unable to make their appointments. Failure to provide 24 hour notice will result in a $25 cancellation fee. This cancellation fee is typically not covered by insurance and must be paid by the client prior to being able to reschedule another appointment.




LATE ARRIVALS:


Well-Life Counseling & Spiritual Center does not charge a late fee, but clients will be billed for their entire session even if they arrive late to their scheduled session.




OUT OF STATE CLIENTS:


Well-Life Counseling & Spiritual Center only offers virtual private pay sessions to clients resisidng outside of the state of North Carolina.




CLIENTS PAYING WITH INSURANCE:


Clients that are interested in booking an appointment with Well-Life Counseling & Spiritral Center must provide the following additional information when requesting an appointment in order to verify insurance coverage:

  • Insurance Provider Name
  • Insurance Telephone Number (Located on the back of the insurance card)
  • Policy Holder Name (First and last name)
  • Policy Holder Address
  • Policy Holder's relationship to the client
  • Insurance Member ID
  • Insurance Group Number
  • Client's Date of Birth (DOB)
  • Client's Address
The information listed above must be provided when booking your appointment or at least 48 hours prior to the desired scheduled appointment time. Due to the process of verifying insurance coverage, Well-Life Counseling & Spiritual Center cannot accept new or updated insurance information during an appointment as a form of payment for that specific appointment. The information provided will be verified and may be used as a form of payment at the next scheduled appointment time. Once the client's insurance coverage has been verirfied, clients will receive an email confirming their desired appointment time and the co-pay that will be due at the time of the scheduled appointment along with the desired appointment type (virtual or in-person).




COVID-19 POLICY:


Well-Life Counseling & Counseling Center requires face coverings or face masks to be worn by clients during their in-person session. If you are experiecing any flu-like symptoms, please reschedule your appointment for a virtual appointment or reschedule your in-person appointment. If you or someone you are in close contact with have recently traveled to a country with outbreaks of COVID-19 or if you have been exposed to someone who was diagnosed with COVID-19 or quarantined as a precaution, wait 14 days before making an appointment to make sure you are free of COVID-19 symptoms. IF you have any additional questions, please contact us.




REFUND POLICY:


All services provided by Well-Life Counseling & Spiritual Center, PLLC are nonrefundable.




CLIENT FORMS:


Effective 1/1/2021, all client registration forms must be completed at least 24 hours prior to the scheduled appointment time. Forms can be accessed here. If forms are not completed prior to the scheduled appointment time, a portion of the client's session will be used to complete these forms.





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