Policies

CANCELLATION POLICY:


24-hour notice is required for clients who are unable to make their scheduled appointments. Failure to provide 24-hour notice will result in a $25 cancellation fee. This cancellation fee is typically not covered by insurance or EAP and must be paid in full by the client prior to being able to reschedule another appointment.




LATE ARRIVALS:


Well-Life Counseling & Spiritual Center, PLLC does not charge a late fee for clients. However, clients will be billed for their entire appointment time even if they arrive late to their appointement. Well-Life Counseling & Spiritual Center, PLLC offers a 15-minute grace period before clients are considered a no-show and subject to the cancellation fee.




OUT OF STATE CLIENTS:


Well-Life Counseling & Counseling Center, PLLC only offers virtual private pay sessions to clients residing outside of the state of North Carolina. Sessions with out-of-state patients cannot be billed to the patient's insurance provider. This means that the patient is responsible for paying session fees out of pocket. We can provide you with a receipt of payment for our services, which you have the option to submit to your insurance provider for reimbursement. Please note that not all insurance providers offer reimbursement for out-of-network providers. Therapy Service to Out-of-State Patients: Although Well-Life Counseling & Spiritual Center, PLLC can see patients that reside outside of the state of North Carolina, we cannot diagnose any health issues to out of state patients. Services provided by us to out-of-state patients are for informational purposes only and should not be taken as medical advice. Depending on the patient's specific needs for care, we may refer you to a mental health provider in your state that can provide you with additional care that is outside our scope of service.




CLIENTS PAYING WITH INSURANCE:


Clients that are booking an appointment with Well-Life Counseling & Spiritual Center using insurance must provide the following additional information when requesting an appointment in order to verify insurance coverage:

  • Insurance Provider Name
  • Insurance Telephone Number (Located on the back of the insurance card)
  • Policy Holder Legal Name (First and last name)
  • Policy Holder Address
  • Policy Holder's relationship to the client
  • Insurance Member ID
  • Insurance Group Number
  • Client's Date of Birth (DOB)
  • Client's Address
The information listed above must be provided when booking your appointment or at least 48 hours prior to the desired scheduled appointment time. Due to the process of verifying insurance coverage, Well-Life Counseling & Spiritual Center cannot accept new or updated insurance information during an appointment as a form of payment for that specific appointment. The information provided will be verified and may be used as a form of payment at the next scheduled appointment time. Once the client's insurance coverage has been verified, clients will receive an email confirming their desired appointment time and the co-pay that will be due at the time of the scheduled appointment along with the desired appointment type (virtual or in-person). In the event that Well-Life Counseling & Spiritual Center, PLLC is not able to verify insurance coverage for a client, the client will be notified either by phone or email. The client will be responsible for verifying insurance coverage with thier insurance provider for outpatient mental health counseling. The client will be responsible for paying the cash price for our services ($150 for an initial appointment and $120 for recurring appointments) until insurance coverage can be verified.




COVID-19 POLICY:


Well-Life Counseling & Counseling Center, PLLC requires face coverings or face masks to be worn by clients for the entire duration of their in-person session. Failure to adhere to this guideline will result in your session being cancelled. No exceptions. If you are experiencing, or have experienced within the past 14 days, any symptoms of COVID-19, please reschedule your appointment for a virtual appointment instead. If you are experiencing any flu-like symptoms, please reschedule your appointment for a virtual appointment or cancel your in-person appointment. If you or someone you are in close contact with have recently traveled to a country with outbreaks of COVID-19, if you have been exposed to someone who was diagnosed with COVID-19, or have quarantined as a precaution, please wait 14 days before making an appointment to make sure you are free of COVID-19 symptoms. If you have any additional questions, please contact us.




REFUND POLICY:


All services provided by Well-Life Counseling & Spiritual Center, PLLC are nonrefundable.




IN-PERSON APPOINTMENTS:


In-person appointments are availale on Mondays and Fridays only.




CLIENT DOCUMENTATION:


Well-Life Counseling & Spiritual Center, PLLC charges a fee of $25 to process documents submitted by clients (FMLA, short-term disability, etc). This fee is typically not covered by insurance or EAP and must be paid in full prior to receiving the completed documents. Please allow 3-5 business days for all forms to be completed. If any additional information is needed in order to complete these forms, we will contact you by phone or email.




CLIENT FORMS:


Effective 1/1/2021, all client registration forms must be completed at least 48 hours prior to the scheduled appointment time. Forms can be accessed here. If forms are not completed prior to the scheduled appointment time, a portion of the client's appointment will be used to complete these forms.





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